I received a call from a local resident asking about my ordeal getting a passport for Matt. Apparently my wife has shared how we were able to work through the process to get the passport with a good many people. Word has gotten out and now I'm a 'resource'.
The biggest problem is that the bureaucracy is under extreme pressure. Too few people are attempting to deal with too many requests. No one is left to tell everyone what they are supposed to be doing. (I'll illustrate that point better below.)